Frequently Asked Questions

Please find below frequently asked questions. In case you need any further assistance, please do not hesitate to call us at +60 3 6734 0888 (Monday to Friday from 09.00am to 05.00pm MY-Time) or click here.


How can I check my order status?
You receive E-Mail Notifications with every change to your order status. However you can login to your Customer Portal at anytime and check your order status.


What payment methods can I use to place an order?
We currently support PayPal Express Checkout as well as MOLPay. This includes Visa, MasterCard, Debit Cards, FPX, 7-Eleven Cash. Furthermore we offer payment via Bank Transfer or Cheque. Please note, that your order will only be processed after receipt of your payment.


When can I expect my order?
We work very hard to get your new products to you as soon as possible. We know that you desperately wait to get your hands on CLINIVITA. It usually takes 1-2 business days for internal processing. The delivery time depends on your choosen delivery method (Standard or Express), but should usually not take more then 3 business days.


What should I do if I only receive a partial shipment?
It is possible your shipment was split based on product availability, and that the missing items will be shipped when they become available. Please contact us at +60 3 6734 0888 to report an incomplete shipment, and we will check the status of your missing items. We apologize for any inconvenience this may have caused.


What should I do if my shipment arrived damaged?
If your order was damaged in-transit please contact us at +60 3 6734 0888 to report a damaged shipment. We apologize for any inconvenience this may have caused.


What is the return policy?
We offer a 30-day return policy for products purchased at If you are not completely satisfied with your purchase, you may return it within 30 days of the date of purchase. Further Information can be found here.


How do I unsubscribe from Promotional E-Mails?
You can either unsubscribe through your Member-Login or by clicking "Unsubscribe" at the bottom of each promotional E-Mail you might receive from us.