Return Policy

We offer a 30-day return policy from date of purchase for products purchased from clinivitashop.com. If you are not completely satisfied with your purchase, you may return it within 30 days of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must be in the original packaging.

Please note that Gift Cards are exempt from return or exchange. Furthermore, only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

How do I place a return or exchange?

We're sorry you didn't like your CLINIVITA product. For return or exchange, please call +60 3 6734 0888. Further insturctions and a shipping label if applicable will be provided to you.

 

What else to note?

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed as fast as possible, and a credit will automatically be applied to your credit card or original method of payment. Please allow for 3-5 business days for processing.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  Please call us at above mentioned phone number so we can help you fastest.

Marked as "Gift" at Checkout (if applicable)
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Free Gifts
If you have received a gift with purchase, you must return the gift otherwise your return will not be accepted.

 

Shipping

To return your product, you should mail your product to:

B-5-19, Ativo Plaza, 1 Jalan PJU 9/1,
Bandar Sri Damansara
52200, Kuala Lumpur
Malaysia

Please note that a potential free return is limited to one return per name, household, or address on opened product(s). CLINIVITA monitors return activity for abuse and reserves the right to limit returns or exchanges at clinivitashop.com in all instances.